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Policies

At Stokes we try and keep our policies fair and simple to understand. Our general policies are as follows:

  • 20% restocking fee on cancelled orders
  • 50% deposit on special orders

If you have questions regarding our policies please contact us.

WARRANTY(S)

At Stokes Furniture we stand behind the products we sell. We research the warranties offered by the manufacturers of the products we carry to ensure that they meet our stringent standards. For warranty information on specific products, please contact us.

Privacy Policy

This page states the Privacy Policy under which you, the website visitor (“You” or “Your” or “Yourself”) may use or correspond with this website (“Our Site”), which is owned by Stokes Furniture Company, Inc. (“We” or “Us” or “Our”).

We respect Your privacy interests and operate this site by these principles. We have taken reasonable steps to protect the integrity and confidentiality of personally identifiable information that You may provide.

Voluntary Submission of Information
You may use the Stokes Furniture website without disclosing personally identifiable information, and We will not obtain such information about You unless You choose to submit it to us. Any information You submit will be used internally only; however, submission of information authorizes such internal use by Us and Our employees. In particular, please note that submission of an email authorizes Us to contact You via email.

Cookies
Please note that We may use “cookies,” which are small files stored on Your computer’s hard drive that are used to track certain information. These cookies enable Us to track and target the interests of Our users to enhance their experience on Our site. For example, cookies usually allow Your browser to remember which pages You have visited and help Us to know how much traffic Our pages receive. This process does not reveal any personal information about the person viewing the page (such as a username or password) unless the person has previously given such information. If You find cookies objectionable, please consult Your browser’s documentation for information on how to block or erase cookies.

Use of Collected Information
Any information We gather, whether submitted voluntarily or collected automatically, will be used for Our internal purposes only. It is Our policy not to disclose or to sell any information to third parties. Notwithstanding this policy, We retain the right to disclose collected information if required to do so by law or if acting on a good faith belief that such disclosure is necessary to protect Our rights or property or to respond to an emergency situation.

Security
This site takes reasonable precautions to protect Our users’ information. Please note, however, that electronic transmissions via the Internet are not necessarily secure from interception, and We do not guarantee the security or confidentiality of transmissions. We reserve the right to update or otherwise alter Our security practices if and when it seems appropriate to do so. As with Our Terms and Conditions, You should check Our Security provisions each time You visit Our site to identify and understand any changes made since Your previous visit.

Notification of Changes
If We decide to change Our approach to privacy, We will post those changes to this Privacy Policy so that users are always aware of what information We collect, how We use it, and under what circumstances We disclose it. Changes to the Privacy Policy will be dated, and will be effective from the date specified forward. As with Our Terms and Condition, You should check Our Privacy Policy each time You visit Our site to identify and understand any changes made since Your previous visit.

Images
At certain pages on Our Site, We post images of human beings or other images that may allow identification of a specific person. In all such cases, We have permission from the individual pictured, or from his or her parent or guardian. We do not post such images without such consent.

Terms & Conditions of Use of this Web Site

This page states the Terms and Conditions (“Terms”) under which you, the website visitor (“You” or “Your” or “Yourself”) may use this website (“Our Site”), which is owned by Stokes Furniture Company, Inc. (“We” or “Us” or “Our”). By using this website, You agree to be bound by all of the Terms and Conditions set forth below. If You do not accept these Terms and Conditions, please do not use this website. We may, in Our sole discretion, revise these Terms and Conditions at any time; therefore, You should visit this page periodically to review the Terms and Conditions. Having such access to and use of the Site (including the content of such Site) through Us is collectively referred to as “the Service(s).”

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SERVICES OR OTHERWISE ACCESS THE SITE.

You may use Our Site for legal purposes only. Your rights to use this Site may be further limited by federal law or the laws or regulations in Your particular locality.

Your Acceptance of the Terms and Conditions
The Terms constitute a legal agreement between You, as a visitor to the Site, and Us. Any information provided by You is also subject to Our Privacy Policy, which is incorporated by reference into the Terms. By using the Services, You acknowledge and agree that You have read and agree to the terms in Our Privacy Policy. Additional terms and conditions of use may also be posted directly on other areas of the Site, and together with the Terms, as amended from time to time, are collectively referred to as the “Agreement.” We reserve the right to modify any or all of this Agreement at any time, and such change will be effective immediately upon its publication on Our Site. You agree to be bound by the terms and conditions of this Agreement, and any modifications thereof, as long as You continue to access and use the Services. Because of the possibility that the Agreement could change between visits, You also agree to check the Terms of the Agreement each time You return. Your continued access to or use of Our Site Content (defined below) shall be deemed Your conclusive acceptance of modifications to this agreement.

The Rights We Grant to You, the Site Visitor
The contents of this website, such as text, graphics, images, video and other content (the “Site Material”), are protected by copyright under both Canadian and foreign laws. We authorize You, non-exclusively and non-transferably, to view and download a single copy of the Site Material for Your personal use. This authorization is not a transfer of title in the Site Content or copies of the Site Content. Unauthorized use of the Site Material violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Site Material on any copy You make of such material. You may not sell or modify Our Site Material or reproduce, display, distribute, or otherwise use the Site Material in any way for any public or commercial purpose. The names, marks and logos included in the Site Material are, unless otherwise noted, registered and/or common law trademarks owned by or licensed to Us. Marks not belonging to Us belong to their respective third party owners and We claim no rights in them. The use of these marks or the Site Material, except as provided in these Terms and Conditions, is prohibited.

Color Disclaimer

The colors you see on this website are representations of the colors of our furniture but should not be used to make final buying decisions. We strive to show our colors as accurately as possible, but due to the inconsistencies of computer display monitors, we cannot guarantee they are absolutely correct. We strongly suggest that you visit a Stokes Furniture retail store before making a final purchase decision.

Site Content
You acknowledge that the Service contains “Site Content,” which collectively refers to any of the following owned by Us: any text, graphics, images, information, software, audio and video clips, links, logos, icons, and other material, including but not limited to proprietary and confidential information, copyrights, patents, trade secrets, trade dress, service marks and trademarks, including the Marks (as defined below). Any Site Content owned by Us is referred to herein as “Our Site Material.” Our Site Material may include technical inaccuracies or typographical errors. We reserve the right to make changes and updates to any information contained on Our Site without prior notice.

User Rules and User Information
As a user of the Service, You agree to carefully read and abide by the Agreement, including any user rules of conduct as specified below. You must be over 18 to access and use Our Site and Services. If You are over 18, You agree to take full and active responsibility to prevent the use of Our Site and Services by any children under 18 You may be responsible for as a parent or legal guardian. If You are under 18, You may not access and use the Site and Services without Your parent’s or legal guardian’s supervision.

Improper Use of Our Site

You agree that You will not use Our Site to transmit or distribute, or cause to be transmitted or distributed, any material that (1) violates any local, state, national or international laws; (2) violates the proprietary rights, intellectual property rights (including without limitation copyright and trademark rights), rights of privacy or publicity, moral rights, rights of attribution, or any other related rights of others; (3) is intended to advertise or solicit business including but not limited to any multi-level marketing scheme; (4) purports to be provided by another person; (5) is obscene, harassing, threatening, defamatory, libelous, or abusive; or (6) is a chain letter or part of a pyramid scheme. You agree not to impersonate any person or entity or otherwise misrepresent Your affiliation with a person or entity. You agree not to “stalk” or otherwise harass another or store personal data about other users, including Our employees. You may not introduce any material into Our Site that contains any viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere with, or appropriate Our Site or any information residing on Our Site. We reserve the right to delete any information You send to Our Site that We in Our sole discretion determine to be inaccurate, violative of law or otherwise violative of Our policies. If You use, or attempt to use, Our Site or its Content for improper purposes including without limitation tampering, hacking, modifying, or otherwise corrupting the security of Our Site, You will be responsible for all damages including, but not limited to, criminal prosecution and civil and criminal penalties.

Disclaimer of Warranties
Although We strive for accuracy in all elements of the Site Material, it may contain inaccuracies or typographical errors. We make no representations about the accuracy, reliability, completeness, or timeliness of the material on this website or about the results to be obtained from using Our Site. You use Our Site and its material at Your own risk.

WE DO NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR-FREE OR THAT THE WEB SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. IF YOUR USE OF THE WEB SITE OR THE SITE’S MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE SHALL NOT BE RESPONSIBLE FOR THOSE COSTS. THIS WEB SITE AND ITS MATERIAL ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE AND OUR AFFILIATES, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY, OF NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND OF FITNESS FOR A PARTICULAR PURPOSE. WE AND OUR AFFILIATES MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS ON THIS WEB SITE.

Limitation of Liability
IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE MATERIAL ON THIS WEB SITE OR SITES LINKED TO THIS WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE AND/OR ANY AFFILIATE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Links
This website contains links to websites owned by third parties (“Third Party Sites”). Should You utilize these links, You will leave Our Site. If You decide to visit any linked site, You do so at Your own risk and it is Your responsibility to take all protective measures to guard against viruses or other destructive elements. You also agree that We are not responsible or liable for any direct or indirect damage or loss caused, or alleged to be caused, by or in connection with the use of or reliance on any such content, products or services. These links are provided solely as a convenience to You and are not an endorsement by Us of the contents on those other sites, which content may change at any time without notice to Us. We are not responsible for the content of any linked sites and make no representations regarding the content or accuracy of materials on such sites, nor do We make any representations regarding the privacy practices of such sites. If You are concerned about the privacy practices of an outside site, please consult its Privacy Policy. We are not responsible or liable for applications, admissions, hiring and employment practices and access to services, programs, institutions and services of such Third Party Sites. We are not responsible for any misuse of intellectual property found on those sites.

Our Management of Site Content
We reserve the right, in Our sole discretion, to establish practices regarding a visitor’s use of the Service and storage of any Site Content posted on the Site. We have no responsibility or liability for the deletion or failure to store any Site Content and any other communications maintained or transmitted through the Service.

We may preserve, disclose or review any communications if required to do so by law or in a good faith belief that such action is reasonably necessary to comply with any legal process, enforce the Agreement, respond to any claim regarding the violation of any third parties, or protect the rights, property or personal safety of Us or any visitors to Our Site.

Indemnification

By using this Site, You agree to indemnify, defend and hold harmless Us and all of Our officers, directors, agents, employees, contractors, and information and service providers (“Indemnified Parties”) from any claim, demand, losses, damages, costs, and/or expenses including reasonable attorney’s fees, accounting fees, and related costs, including court costs, attributable to or arising from Your posting of or communicating User Information through the Service, Your use of the Service, Your use of the Site Content, Your conduct through the Service, Your violation of these Terms, and/or Your violation of any other rights related to the Service. We reserve the right to assume or participate, at Your expense, in the investigation, settlement and defense of any such action or claim.

Termination of or Change in Service
We may immediately, at any time and in Our sole discretion, (1) terminate or limit Your use of or access to the Service, or any part thereof, or (2) remove and discard any Site Content within the Service, for any reason, including without limitation, Your lack of use, Your breach of any terms and conditions hereunder, or if We believe You have violated or acted inconsistently with the letter or spirit of the Agreement. We may change, suspend or discontinue any aspect of the Site or Service, or any part thereof, or impose any limits on any feature or service, including the availability of any Site feature, database, or Site Content for any reason, at any time, and without notice. You agree that We will not be liable in any way to You or to any third party for any actions We take as described herein or otherwise.

Location
This Site originates from Victoria, British Columbia, Canada. We make no representations that the information on Our Site is appropriate or available for use in any location outside of Canada. Access to the Site from other territories is strictly prohibited if such access is illegal in such jurisdiction. You agree that Your decision to access Our Site is done solely on Your own initiative, and that You are solely responsible for complying with any applicable laws regarding such access.

International Users

We make no representation that Our Site Content is appropriate or available for use in any jurisdictions or countries other than Canada. You may not use Our Site or export Site Content in violation of Canadian export laws and regulations. Given the global nature of the Internet, You agree to comply with all local rules (from where You physically reside) regarding Internet conduct and content. You also agree to comply with all applicable laws regarding the transmission of technical data exported from Canada or the country in which You physically reside.

Miscellaneous Terms
This Agreement constitutes the entire agreement between You and Us, and supersedes any prior agreements between You and Us. If any provision under this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way. Our failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. We may assign Our rights and obligations under this Agreement at any time and without notice to You. The section headings used in this Agreement are for convenience only and have no legal effect.